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Returns & Refunds Policy

Last updated: 24/11/2025

1. Scope

This policy applies to Products purchased from BODY KITS INDIA via the Website. It does not cover custom-made or specially ordered items unless otherwise stated.

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2. Eligibility

To be eligible for a return, you must:

  • Contact us within [e.g., 7 days] of receiving the Product, specifying the reason for the return.

  • Ensure the Product is unused, in original condition, with all original packaging and tags intact.

  • Provide proof of purchase (e.g., Order number, invoice).

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3. Non-returnable Items

Items that are customised, cut to size, specially ordered, or explicitly stated as non-returnable cannot be returned unless defective.

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4. How to Return

  • Contact us at info@bodykitsindia.com with your Order number, name, reason for return, and photos if applicable.

  • We will provide you with a Return Authorisation and instructions.

  • You must ship the item back to us at your cost unless we agree otherwise.

  • The item must reach us within [e.g., 14 days] of receiving our Return Authorisation.

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5. Inspection & Approval

Once we receive the returned item, we will inspect it. We reserve the right to reject a return if the item shows signs of use, damage (not the fault of the Product), alteration, missing parts or packaging.

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6. Refunds

  • If the return is approved, we will process a refund of the purchase price (excluding original shipping & handling) within [e.g., 7–14 business days].

  • Refunds will be issued via the same payment method you used at purchase.

  • If you paid using cash on delivery, refund will be issued by bank transfer or store credit as agreed.

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7. Replacements

If you wish to replace a defective or incorrect item, we will ship a replacement once the returned item is received and approved. We will cover shipping costs for the return and re-shipment if the error is our fault.

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8. Exchanges

Exchanges (for size, colour or model) may be permitted depending on availability. Please contact us to arrange. You may be responsible for shipping costs for the exchange unless otherwise agreed.

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9. Cancellations

You may cancel your Order before dispatch. If cancellation is accepted after dispatch, you will need to follow the Returns process above and may be responsible for shipping costs.

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10. Shipping Costs for Returns

Unless the return is due to our error (defective, wrong item), you will be responsible for return shipping costs.

Thank you for choosing BODY KITS INDIA. We appreciate your trust in us and hope you enjoy your purchase and shopping experience.

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